FAQ

What is Genuine Liftgate Parts?

Genuine Liftgate Parts (GLP) is an online parts store that offers replacement parts throughout the US for Anteo and Tommy Gate liftgates. It is designed to be the easiest, fastest way for anyone to purchase parts for these two liftgate brands. GLP will only offer genuine, OEM parts from the manufacturers and will not offer any generic or unbranded parts.

 

Can anyone buy from GLP?

Yes, the site is public and available for anyone in the United States to use. We ship via UPS to all 50 states and offer a range of UPS rates and delivery times. The prices on the public site are MSRPs (retail prices) and are available to any consumer.

 

How does this affect Tommy Gate and Anteo distributors?

There is a separate portal for wholesale customers (wholesale.genuineliftgateparts.com), which requires a password-protected account login. Wholesale accounts are available by invitation only and provide access to discounted distributor pricing as well as any applicable payment terms.

 

Where will my parts be shipping from?

We have a large stock of parts, both Tommy Gate and Anteo, at our warehouse in Woodbine, Iowa. Most shipments will originate from here, although on occasion we may need to special order a part from the Anteo factory in Molinella, Italy.

 

At this point I only see Anteo parts on the site. When will Tommy Gate parts be available?

Our intention is to offer Tommy Gate parts through the website by early 2019. In the meantime, Tommy Gate customers and distributors should continue to call the factory (712-847-8000) for their repair part needs.

 

What other services are offered by GLP?

There is a direct phone number (610-557-8201) for GLP inquiries and website-related questions. And by popular demand, we’re excited to announce the availability of video-conferencing appointments. Via FaceTime, Skype, or Google Hangouts, you can now walk through a liftgate troubleshooting call over video on your mobile phone. This service is immediately available for both Anteo and Tommy Gate related inquiries.

 

Can GLP process a warranty claim for a liftgate?

No, at this point all liftgate warranty claims must be processed via the appropriate manufacturer, although GLP will be happy to help facilitate if possible.

 

Other questions?

Send us an email at info@genuineliftgateparts.com.